The Use of a Conceptual Model and Related Indicators to Evaluate Quality of Health Care in Intensive Care Units (307 views)
Qual Eng (ISSN: 0898-2112), 2014 Apr 3; 26(2): 196-205.
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Paper type: Journal Article,
Impact factor: 0.553, 5-year impact factor: 0.807
Url: http://www.scopus.com/inward/record.url?eid=2-s2.0-84898931628&partnerID=40&md5=c773c55d7fdc4169747df0713d474392
Keywords: Dmaic Strategy, Organizational Model, Performance Indicators, Quality Of Health Care, Statistical Process Control, Benchmarking, Intensive Care Units, Health-Care System, Measurement Methods, Organizational Modeling, System Diagnostics, Techniques And Tools, Quality Control,
Affiliations:
*** IBB - CNR ***
Istituto di Ingegneria Biomedica, Consiglio Nazionale delle Ricerche, Monterotondo S., Rom, Italy
Department of Electrical Engineering and Information Technologies, University of Naples Federico II, Via Claudio 21, 80125 Napoli, Italy
Azienda Ospedaliera S. Maria, Terni, Italy
References:
Not available.
Qual Eng (ISSN: 0898-2112), 2014 Apr 3; 26(2): 196-205.
Export to BibTeX Export to EndNote
Paper type: Journal Article,
Impact factor: 0.553, 5-year impact factor: 0.807
Url: http://www.scopus.com/inward/record.url?eid=2-s2.0-84898931628&partnerID=40&md5=c773c55d7fdc4169747df0713d474392
Keywords: Dmaic Strategy, Organizational Model, Performance Indicators, Quality Of Health Care, Statistical Process Control, Benchmarking, Intensive Care Units, Health-Care System, Measurement Methods, Organizational Modeling, System Diagnostics, Techniques And Tools, Quality Control,
Affiliations:
*** IBB - CNR ***
Istituto di Ingegneria Biomedica, Consiglio Nazionale delle Ricerche, Monterotondo S., Rom, Italy
Department of Electrical Engineering and Information Technologies, University of Naples Federico II, Via Claudio 21, 80125 Napoli, Italy
Azienda Ospedaliera S. Maria, Terni, Italy
References:
Not available.
The Use of a Conceptual Model and Related Indicators to Evaluate Quality of Health Care in Intensive Care Units
The present study illustrates an approach aimed at evaluating the performance of postoperative intensive care units (ICUs) in terms of quality of health care. The starting point is the recognition of a conceptual model suitable to describe the multifaceted healthcare system. The model plays a fundamental role in the identification of suitable performance indicators, which are intended to both evaluate quality of health care and assist system diagnostics and troubleshooting tasks. The evaluation is then accomplished by means of a measurement method that involves the collection and processing of data related to the structure, process, and clinical outcomes. The method is inspired by the define-measure-analyze-improve-control (DMAIC) strategy that is largely employed in the industry; in fact, it adopts techniques and tools that are usually utilized to perform statistical process controls. A case study shows the effectiveness of the proposed approach at evaluating ICUs and its capability of recognizing the causes of inefficiencies within the organizational model of the same ICU.
The present study illustrates an approach aimed at evaluating the performance of postoperative intensive care units (ICUs) in terms of quality of health care. The starting point is the recognition of a conceptual model suitable to describe the multifaceted healthcare system. The model plays a fundamental role in the identification of suitable performance indicators, which are intended to both evaluate quality of health care and assist system diagnostics and troubleshooting tasks. The evaluation is then accomplished by means of a measurement method that involves the collection and processing of data related to the structure, process, and clinical outcomes. The method is inspired by the define-measure-analyze-improve-control (DMAIC) strategy that is largely employed in the industry; in fact, it adopts techniques and tools that are usually utilized to perform statistical process controls. A case study shows the effectiveness of the proposed approach at evaluating ICUs and its capability of recognizing the causes of inefficiencies within the organizational model of the same ICU.
The Use of a Conceptual Model and Related Indicators to Evaluate Quality of Health Care in Intensive Care Units
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